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Itsa Bella Baskets is committed to protecting the privacy of our customers. Any information provided by you will be secure and confidential. We will not under any circumstances share your information with any third party unless we are legally required to do so.

For extra security all credit card orders placed online are processed by our secure server and immediately discarded once the transaction is finalized.

E-mail addresses are retained with the sole purpose of contacting you the customer to confirm that we have received your order or to ask for any additional relevant information that we might need for your specific basket design.

Return Policy
We of course want our customers to be 100% satisfied with our service. If for any reason you are not satisfied and would like to return your gift basket please notify us by e-mail as soon as possible. We will gladly accept the return provided the gift basket has not been opened and it is within 5 working days of the delivery day. There will be a 25% re stocking fee and the delivery charges are not refundable.

Order Information
Payment: All orders will be processed after approval is granted.

Deliveries
Our delivery areas are Langley, South Surrey, White Rock and Abbotsford only. Delivery cost includes up to 5 baskets to the same address. Delivery within Langley $10.00, increased cost to other areas mentioned above. Deliveries between 9:00 a.m. and 6:00 p.m.

Alcohol
Wine and Liquors: will be delivered according to B.C. Liquor regulations. Recipient MUST be 19 years of age or older.

Incorrect Address Information
Claims for credit due to incorrect address information will not be honored and customers will incur any additional fees for delivery because of address corrections. If no one is available to receive the basket, the delivery will be left unless otherwise requested. Please ensure you have the correct address and phone number of the recipient.

Other Information
During the warm weather months products that are affected by heat (specifically chocolates) will be replaced with comparable items.

Itsa Bella Baskets reserves the right to substitute product of equal or superior quality if requested product is not available. We will contact customer and do our utmost to ensure satisfaction.

Phone: (604) 760-5839
E-mail: info@itsabellabaskets.com

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