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POLICIES

Itsa Bella Baskets is committed to protecting the privacy of our customers. Any information provided by you will be secure and confidential. We will not under any circumstances share your information with any third party unless we are legally required to do so.

For extra security all credit card orders placed online are processed by our secure server and immediately discarded once the transaction is finalized.

E-mail addresses are retained with the sole purpose of contacting you the customer to confirm that we have received your order or to ask for any additional relevant information that we might need for your specific basket design.

Return Policy
We of course want our customers to be 100% satisfied with our service. If for any reason you are not satisfied and would like to return your gift basket please notify us by e-mail as soon as possible. We will gladly accept the return provided the gift basket has not been opened and it is within 3 working days of the delivery day. There will be a 25% restocking fee.

Order Information
Payment: All orders will be processed after approval is granted.

Deliveries
Our delivery areas are Langley, South Surrey, White Rock, Abbotsford, Mission and Chilliwack only. Deliveries between 9 and 5 pm. Guaranteed delivery within 48 hrs of placing order.

IMPORTANT: WE ARE NOT ABLE TO PROCESS SAME DAY DELIVERIES

Alcohol
Wine and Liquors may be added to your gift at B.C. Liquor store prices. There will be an additional service charge of $5.00. We are not allowed to store wine or liquors on our premises. Recipients of your gift basket MUST be 19 years of age or older.

We will also require name, proof of age and signature of the person accepting the basket. If no one is available to receive the gift, it will not be left and additional charges for a second delivery will apply.

Incorrect Address Information
Claims for credit due to incorrect address information will not be honored and customers will incur any additional fees for delivery because of address corrections. If no one is available to receive the basket, the delivery will be left unless otherwise requested. Please ensure you have the correct address and phone number of the recipient.

Allergy Notice
Please be advised that some of our gift basket items may contain or may have come into contact with known allergens during handling and/or packaging.

Other Information
During the warm weather months products that are affected by heat (specifically chocolates) will be replaced with comparable items.

Itsa Bella Baskets reserves the right to substitute product of equal or superior quality if requested product is not available. We will contact customer and do our utmost to ensure satisfaction.